Privacy Policy
1. Introduction
1.1 We understand that the privacy of your personal details, and the security of your transactions with us, is of paramount importance to you. Hosting Shop has therefore adopted data protection policies with respect to your privacy and security. Hosting Shop's Privacy Policy sets out the rules we will abide by when dealing with personal information we collect from individuals in the course of our business. We have based our policy upon the Internet Industry of Australia's (IIA) draft Privacy Code of Practice, which adopts internationally recognised Privacy protection standards (such as the 'Safe Harbour' principles required by most European countries). The IIA Code also covers the requirements of the new Australian Privacy legislation.
1.2 In order to ensure that we meet and maintain our Privacy standards, we have appointed a privacy officer. Should you wish to contact us in relation to Privacy, please email us at privacyofficer@hostingshop.com.au
1.3 We may make alterations or additions to this policy from time to time. Should we do so, we will update the policy on our web site. We require that all our customers agree to abide by our Privacy Policy as part of our terms and conditions. This policy also applies to users of our web site who are not customers of Hosting Shop.
1.4 Please note that we cannot and do not assume any responsibility for the privacy or security practices of any other web sites which you may be able to access through our site, or for our customers' level of compliance with our code.
2. What Information Do We Collect?
Hosting Shop collects different information about you at different times. There are four broad categories of information that we collect from you:
2.1 Information we require to supply our services.
(b) We may also monitor and/or record telephone conversations with you from time to time in order to train staff and to improve our service to you.
2.2 Non personally identifying information.
(b) We also use 'cookies'. Cookies are pieces of information that a web site can transfer to an individual's computer in order to allow that web site to store information about user preferences. We use cookies which expire once the visitor leaves our web site. Cookies are used to collect session ID's. It is possible to adjust your internet browser to refuse cookies, but you may find that this reduces the functionality of this site.
2.3 Other demographic information.
If you respond voluntarily to our surveys or other interactive communications, we collect the responses and use the information to improve the quality and range of Hosting Shop's products and services.
2.4 Personal information stored on a web site hosted by Hosting Shop. Hosting Shop will have personal information stored on our servers due to the fact that we host web sites of other organisations. Any information that is submitted to or collected by these organisations will be physically located on a Hosting Shop server. This information, whether voluntarily provided or not, will not be used or released by Hosting Shop in any manner, and it will be kept strictly confidential, unless we are required to release the information by law.
3. How Do We Use Personal Information We Have Collected?
3.1 We collect and use your personal information to operate our web site and deliver our services to you. We will use your personal information to provide you with:
(b) billing and credit control;
(c) sales support;
(d) product upgrades; and
(e) information.
3.2 You may stop the delivery of future promotional email from Hosting Shop by following the specific instructions in the email you receive. These instructions will tell you how to remove your name from our promotional email list.
3.3 We may use your personal information to:
(b) identify the source of new customers to Hosting Shop;
(c) monitor and address complaints, other feedback, and to resolve disputes;
(d) in the case of credit cards, to bill you for services;
(e) in the case of ABNs, to verify your identity;
(f) in the case of our partners who are IT professionals, to ascertain your areas of specialty and to refer prospective customers to you;
(g) maintain a technical and account history of your dealings with us, and to reestablish your account with us where you rejoin as a customer;
(h) monitor your compliance with our Acceptable Use Policy and other terms and conditions of supply;
(i) comply with our reporting and other obligations to third party licensors (such as reporting to software suppliers the number and identity of software licenses we have issued as part of our products).
3.4 We will treat all information we collect from you as strictly confidential. Hosting Shop does not rent or lease its customer lists to third parties. We will not reveal, disclose, sell, distribute, rent, licence, share or pass onto any third party (other than those who are contracted or supply services to Hosting Shop) any personal information that you may have provided to us unless we have your express consent to do so, other than in the circumstances set out in the next paragraph.
3.5 We will disclose your personal information, without notice or your consent, only if:
(b) to protect and defend the rights or property of Hosting Shop;
(c) if we consider it necessary to do so in order to enforce or apply the terms of any of our agreements with you;
(d) if we sell our business or part of it; and
(e) in extreme circumstances, to protect the personal safety of users of Hosting Shop's services, its web site, our staff or the public.
4. Security
4.1 Hosting Shop has implemented security features in our database to protect your personal information from unauthorised access. We maintain our servers in a controlled, secured environment. Only staff who need to have access to your personal information in order to perform their job function are authorised to access the database. Constant changes to the internet and technology mean that we cannot guarantee that data transmission will be 100% secure, or safe from attack by unauthorised intruders.
4.2 You can elect to provide your details via our secure web browser which encrypts information. In order to access your personal information on our secure web browser, you will be required to input your username and password. For this reason, it is safe to transmit your credit card number over the internet, although no data transmission can be absolutely guaranteed as secure. Please note that this encryption is only available if you choose to use the encrypted order form (SSL Security). If you use the normal order form encryption will not take place and we cannot assure the security of your details.
5. Other Disclosure By You
5.1 You might provide personal information through your participation in chat sessions, message boards, email exchanges or newsgroups accessed via hostingshop.com.au, or another service provided by Hosting Shop. This information is public and immediately available to anyone who has access to such a site; it is not private. Hosting Shop urges you to enter only information that you are comfortable to share with the public at large in this public domain. This Privacy Policy does not apply to such information.
5.2 You should never reveal your password to third parties. If you lose control of your password, you may lose control over your personal information and may be liable for actions taken on your behalf by third parties using your password and/or personal information. Therefore, if your password has been compromised for any reason, you should immediately change it or notify us to suspend your account.
5.3 If you collect personal information which you keep on servers provided by Hosting Shop as part of our service to you (including email), you alone are responsible for compliance with the Privacy Act 1988 (Cth) in respect of that information. We take no responsibility for your dealings with personal information you collect.
6. How To Access & Correct Your Personal Information
6.1 From time to time you may need to update your personal information. We keep this information in a secure environment which you can access your account. In order to amend any of your personal information, you will be required to give your username and password.
6.2 If you contact us via telephone, you will need to answer a few security questions before any personal information is revealed or amended.
7. Complaints
7.1 If you have a complaint about any aspect of our Privacy procedures, please contact our Privacy Officer on privacyofficer@hostingshop.com.au. We will deal promptly with your complaint. If we cannot resolve the complaint to your satisfaction within a reasonable time, you or we may refer the complaint to the Privacy Commissioner.
E-mail: info@hostingshop.com.au